Thank you for shopping with Jwelley. We want you to have a smooth shopping experience and stand by the quality of our products. If you’re unsatisfied with your purchase, we offer a fair and transparent return and refund policy.

Return & Replacement Policy

We accept returns and replacements under specific conditions:

• Requests must be made within 7 days of the date of delivery.

• Items must be unused, undamaged, and returned in original packaging with tags, accessories, and the invoice.

• Products showing signs of use or physical damage after delivery are not eligible.

• Only one replacement request is allowed per order.

Non-Returnable Items

Some items are not eligible for return, including:

• Products that have been worn, used, or damaged after delivery.

• Customized or personalized items.

• Items not returned in their original packaging and condition.

Refund Process

If eligible, refunds will be processed as follows:

• Refunds will be issued using the original payment method (bank account, credit/debit card, UPI, etc.).

• Refund will be processed and credited within 5-7 business days.

• Shipping charges (if any) are non-refundable.

Return Shipping & Costs

• If the return is due to a defective or incorrect item sent by Jwelley, we will cover the return shipping cost.

• For other reasons (such as a change of mind), the customer is responsible for return shipping.

How to Initiate a Return

To request a return or replacement:

• Email us at support@jwelley.com within 7 days of receiving the product.

• Include your order number, product details, and reason for return.

• Our support team will verify and guide you through the process.

• Once approved, ship the item to: Jwelley, B7/34, Kalyani, West Bengal.

• After inspection, your refund or replacement will be processed.

• Replacement: Replacement product will be processed and delivered within 5-7 business day

Contact Us

If you have any questions or concerns, reach out to us:

Email: support@jwelley.com
Address: B7/34, Kalyani, West Bengal

We appreciate your trust in Jwelley and are committed to giving you the best shopping experience!